Frequently Asked Questions
GENERAL QUESTIONS
Why does the game take up the whole screen?
If you want a smaller screen, there are two ways to do this:
- Go to the options screen, click on settings and take the tick out of the 'full screen mode' option.
- Change the resolution setting on your computer via the Control Panel.
My Chat window is too small.
The chat window can be sized just like a regular program window. Just grab the edge or corner with your mouse cursor and drag it out.
I can't read my Chat!
Below the list of players in the room you will see a plus and minus sign.
If you click on the '+' sign, you can increase the size of the font. If the font size is too big, click the '-' sign until you have a font that is comfortable for you to read.
What does 'Pages' mean?
This feature allows you to see ALL cards purchased for each game. You can view up to six strips (36 tickets) in in the Bingo Hall.
If you have purchased more than a single page worth of cards, tabs will appear to enable you to view up to four additional pages.
How can I check my game history?
By clicking on the game history button you can instantly see games you have played previously without having to leave the game or open a separate browser.
Can I fund without leaving the game?
Yes, by clicking on the 'Cashier' button you can easily deposit to your account without leaving the game you are playing.
Our multi-screen function means you can quickly and easily make a deposit without missing out on any of the action.
I was disconnected, am I still in the game?
You sure are, and when you return, your cards will also remain until the current game finishes.
Bingo Day UK does not allow you to lose your cards or wagers for any game you have purchased cards for.
The card manager will automatically play your cards through any disconnection, your end or ours.
How do I buy cards?
If you want to buy cards for the next game, the simplest way is to go to the "Next Game" information box in the bottom right hand corner of the game screen.
Here you can see all details of the next game and select the number of cards you want to buy.
If you want to Pre-Buy for forthcoming games, you can do so for up to 3 hours in advance for regular games and up up to a week in advance for Specials.
To Pre-Buy, click on the "Pre-Buy" tab and find the game you want and click on the "Buy" button at the left hand side.
The "Pre-Buy" window will open giving you full information on that game plus any promotions that apply.
Just choose the number of cards and click "Buy". You can also choose to buy ahead in this window by selecting the number of
games you wish to buy ahead for and then clicking on either the Any Price or Same Price buttons.
Please note that some Specials have Pre-Buy options for many days in advance. You will find these listed at the bottom at the bottom of the game list in the Buy Cards screen.
Once you have purchased cards, your cards will still play and any game winnings will automatically be credited to your account even if you have to turn off your computer.
I have a bingo, but don't seem to have a Bingo button!
There's no need to bash a bingo button, bingo is automatically called for you.
How do I know how many players are in the game?!
Just click on the "Pre-Buy" tab to see how many players are in each game or click on the "Bingo Halls" button to see players in each game in each hall.
What does "XX balls to bingo" mean?
This shows the number of balls from bingo of the best card in the game. Don't worry if it's doing better than you - you can always catch up! You can turn this function on and off if you wish by clicking on the Options button.
Can I play Scratchers and Bingo?
Yes you can. In fact you can play any of our other games such as Slots, Scratchers and Video Poker while still playing Bingo.
When you click on the "More Games" button, a new screen will open the game of your choice, and your bingo games will continue to play in the background, you can arrange the windows side-by-side so you don't miss anything
What is the 'Schedule' button?
Use this to check for Special games, patterns and events in the coming days and weeks. If you check here often, you will never miss out!
How will I know if I'm close to winning?
Click on the 'Options' tab, and click on 'Sort Cards'.
This will bring your best 3 cards to the main screen.
When you are close to Bingo your cards will say 3 to go, 2 to go, 1 to go at the top of each card and the borders will change color Blue = 3 balls away, Green = 2 balls away, Red = 1 ball away, Gold = BINGO!
This is a great visual aid so you can see at a glance how close you are to winning!
How do I get Help?
Help is there 24 hours a day, 7 days a week for your convenience. Just check our homepage on the 'Contact Us' tab for the details.
I have no sound!
Be sure your audio settings are enabled on the 'Options' tab. Also check your computer's audio settings. You can also choose between a male or female caller.
I'm having trouble with the download!
Please go to our Contacts page and send an email to the indicated address.
How is the prize money determined?
All of Bingo Day UK's prizes and jackpots are paid in 100% cash - not bonus money or a mix of bonus and cash like so many other bingo games. Each game's prize is based on the number of cards in play during that game. A percentage of the "pot" goes toward the prize for that game and also towards one or more progressive jackpots. So, the more folks playing, the greater the prize. Jackpots are progressive, except during certain special game nights where they will be at a set amount. Some special games have physical prizes like vacations, DVD players or digital cameras as well as the cash prize.
How many people will I be playing with?
That will depend, but each game will show how many players are currently in the game. The next game should have a similar number. It will vary from the time of day, to day of the week, to the specials on at the time, but it's always fun!
Can I chat with other players?
Absolutely!! And that's part of the fun. Come into the chat room, meet some new friends and play some of the fabulous Chat Games that have made Bingo Day UK so famous.
So what happens if I have a bingo?
We make that easy for you. Your cards will change color as you get closer to the winning pattern. When one of your cards is 3 calls away from a win, it will turn blue and indicate at the top of the card 3 balls to bingo and so on the closer you get to Bingo, 2 calls away it will turn green, 1 call away, it will turn red and when you have bingo, it will be gold, and tell you that you have a bingo!! Congratulations!! You don't have to shout bingo (though you can of course) the game will do that for you automatically. Also when you Bingo you will be notified regardless of which hall you are in or whether you are playing slots! A very useful little feature! And when a Jackpot is hit, an announcement with a fanfare will be made to all players in both halls and also in the slots games too.
Hey, what happened? I got bingo, but only half the shown prize amount!
From time to time, you will find that another player is as lucky as you are! In cases where two players both bingo on the same number, the prize or Jackpot is split between the two (or more) winning cards. If you needed the same number to win on 2 cards, and the other player needed it on only 1, you would get 2/3 of the prize for that game!
How much can I win?
Most of our jackpots are progressive, and most are funded with at least $1000 to start them off. They increase in size with every game played, until someone gets lucky and wins. We are set up to average one winner every day at least!! Great odds!! Cash prizes are won for every game, so how much you win is unlimited. Go for it!
Yea me! I just won a Jackpot!!! Now what?
You have a couple of options here, depending on your preference. First, you may want to consider leaving money in your account for future play. Many players do this, and some go on to play big and win even more. However, if you would like to make a withdrawal, be sure to leave enough in your account to allow you to play for a few more days while your winnings are wired to you. Also, remember that any unredeemed bonus money in your account, or bonus money in your Bonus Reserve, will be removed when you withdraw. You may want to make sure that you use these funds first.
How do I withdraw my winnings?
To make a withdrawal, click on the Cashier button in the game. This will take you to a page where you should select the Withdrawal option. There you will be shown the different withdrawal methods available to you. The Pending Withdraws tab allows you to display the withdrawals you have requested, but have not been processed yet. Bingo Day UK waits 4 business days before processing your withdrawal request. During this time period you can use this option to cancel your withdrawal request and transfer the money back into your account.
This sounds great!!! Is it legal?
As an international Internet site, we cannot speak for every worldwide jurisdiction. Please find out from your local authorities about their policies on Internet bingo and abide by what they tell you.
Oh no! I'm having technical trouble! What do I do?
First, check in with the Chat Masters on duty in the chat room. If they cannot assist or the chat is very busy, then go to our Info Desk for more information.
I've forgotten my password - how can I get into the game?
If you have lost your password, we need to ensure that you are the valid account holder before we can send the password to you. This is to protect your interests. For this reason, we require you to send your first and last name and email address used by you when registering plus your billing address in full, street, city, state and country to support@bingodayuk.com using the e-mail address registered in your bingo account. As soon as we receive this, you will receive your new password shortly.
PROMOTIONAL BONUSES
What is Bonus money?
Bonus money is essentially free money, and we'll give you a lot of it! You can earn Bonuses when you deposit; by introducing your friends to our game; by winning contests or by being in chat and winning our chat games.
If you have both real cash and bonus funds in your account, the real cash will be used first. You cannot withdraw Bonus money but you sure can buy cards with it and win real money that way.
Come in and grab some!!! There are specific rules about Bonus money which you should read and understand. See the Bonus Terms.
What bonus money am I entitled to?
Please check our Promotions page for a full list of our latest sign-up offers!
